Microsoft 365 Monitoring with CIQ® Cloud

Complete Operational Visibility Across Your Microsoft 365 Environment

Microsoft 365 has become the foundation of modern business IT, bringing together identity, email, collaboration, file storage, device management, business intelligence and security.

As Microsoft 365 environments grow, understanding what is happening across them becomes increasingly complex.

Important information is distributed across multiple Microsoft administration portals. Security configurations change. Licences go unused. Guest accounts accumulate. Teams and SharePoint sites proliferate. Storage grows. Users change roles. Devices fall out of compliance.

For Managed Service Providers, these challenges are multiplied across every Microsoft 365 tenant they manage.

CIQ® Cloud brings Microsoft 365 monitoring together in one platform, providing a unified view of security, configuration, usage, licensing and operational health.

Instead of moving between multiple administration portals and manually collecting information, CIQ Cloud gives IT teams continuous visibility into the Microsoft 365 services that matter most.

Monitor. Analyse. Understand. Act.

One Platform - Complete Microsoft 365 Visibility

CIQ Cloud provides a central monitoring layer across your Microsoft 365 environment.

From identity security and Microsoft Secure Score to Exchange Online, Teams, SharePoint, OneDrive, Intune and Power BI, CIQ Cloud brings key operational information together in a consistent and accessible way.

The goal is simple:

Make it easier to understand what is happening across Microsoft 365 and identify where attention is needed.

CIQ Cloud helps IT teams move beyond isolated dashboards and point-in-time administration towards continuous Operational Visibility.

Microsoft Entra ID

Understand and Protect Your Identities

Identity is at the heart of Microsoft 365.

CIQ Cloud provides visibility into your Microsoft Entra ID environment, helping administrators understand the users, identities and access controls protecting their organisation.

Monitor areas including:

User accounts
Multi-Factor Authentication adoption
Conditional Access
Privileged roles
Guest users
Inactive and dormant accounts
Enterprise applications
Identity and access changes
Suspicious sign-in patterns
Impossible travel events

By continuously monitoring identity health, organisations can identify potential weaknesses earlier and maintain stronger control over who has access to Microsoft 365.

For MSPs, multi-tenant visibility makes it easier to identify customers requiring attention without manually reviewing every tenant individually.

Microsoft Secure Score

Continuously Understand Your Microsoft Security Posture

Microsoft Secure Score provides a valuable measurement of how closely your Microsoft 365 environment aligns with Microsoft's recommended security practices.

CIQ Cloud makes Secure Score easier to monitor as part of your wider operational environment.

Track:

Current Microsoft Secure Score
Score changes
Security improvement opportunities
Recommended actions
Security posture trends
Progress over time
Custom Checks

Rather than treating Secure Score as a metric that is reviewed occasionally, CIQ Cloud helps make it part of an ongoing security improvement process.

MSPs can also use Secure Score insights to identify customer environments requiring attention and demonstrate security improvements through reporting and Quarterly Business Reviews.

Exchange Online

Greater Visibility into Your Email Environment

Email remains one of the most business-critical—and frequently attacked—services within Microsoft 365.

CIQ Cloud provides additional operational visibility into Exchange Online, helping IT teams understand mailbox configurations, security settings and potential areas of risk.

Monitor areas including:

Mailboxes
Shared mailboxes
Mailbox permissions
External forwarding
SMTP authentication
Mail flow configuration
Email security settings
Direct Send exposure
Usage and activity

By bringing Exchange Online information into the wider CIQ Cloud platform, administrators can identify unusual configurations and potential risks without relying entirely on manual reviews.

Microsoft Teams

Understand How Teams Is Being Used

Microsoft Teams has rapidly become one of the most important collaboration platforms in modern organisations. As adoption grows, so does the challenge of maintaining visibility and governance.

CIQ Cloud helps organisations understand their Teams environment through monitoring and analytics covering areas such as:

Teams usage and Call Quality
User adoption
Active and inactive Teams
Team ownership
Guest users
External collaboration
Teams applications
Policy configuration
Meeting and collaboration activity

These insights help IT teams identify adoption trends, improve governance and make more informed decisions about how Teams is managed.

For MSPs, Teams analytics can also provide valuable information for customer reviews and service discussions.

SharePoint Online

Improve Visibility Across Your Collaboration Environment

SharePoint often grows organically as organisations create new sites, Teams and collaborative workspaces.

Over time, this can make it difficult to understand what exists, who has access and whether resources are still actively used.

CIQ Cloud provides greater visibility into SharePoint Online, helping administrators monitor areas including:

SharePoint sites
Site activity
Storage usage
Site ownership
External sharing
Guest access
Inactive sites
Collaboration trends

This helps organisations identify potential governance issues and better understand how SharePoint is being used across the business.

OneDrive for Business

Monitor Storage, Usage and Sharing

OneDrive plays a central role in how users store and share business information.

CIQ Cloud provides insight into OneDrive usage across the organisation, helping IT teams understand storage consumption, user activity and collaboration patterns.

Monitor:

OneDrive usage
Space and File limits
Storage consumption
Storage growth
Active and inactive users
External sharing
File collaboration
Usage trends

These insights can help identify unused resources, unusual storage growth and opportunities to improve governance.

Microsoft Intune

Visibility Across Your Managed Device Estate

As organisations adopt hybrid and remote working, device management has become increasingly important.

CIQ Cloud integrates Microsoft Intune information into the wider operational view, helping IT teams understand the state of their managed device estate.

Monitor areas such as:

Enrolled devices
Device compliance
Operating systems
Device ownership
Security posture
Application deployment
Device status
Device Location Finder
Bitlocker Recovery Key Retrieval
Compliance trends

Bringing Intune information alongside identity, security and Microsoft 365 service data provides a more complete view of the relationship between users and their devices.

Microsoft Power BI

Understand Power BI Usage and Licensing

Power BI can become a significant part of an organisation's Microsoft investment, but understanding how licences and services are being used can be challenging.

CIQ Cloud provides greater visibility into Power BI environments, helping organisations understand:

Power BI users
Licence allocation
Licence usage
User activity
Adoption trends
Potentially underutilised licences
License Savings and Recovery
Dataset refresh status and usage
Refresh History and error message Analysis

These insights help organisations better understand adoption and identify opportunities to optimise their Power BI investment.

Microsoft 365 Licence Optimisation

Make Better Use of Your Microsoft Investment

Microsoft 365 licensing represents a significant ongoing cost for many organisations.

Without continuous visibility, licences can remain assigned to inactive users, former employees or users who do not require the capabilities included within their subscription.

CIQ Cloud helps organisations analyse:

Assigned licences
Available licences
Licence utilisation
Inactive licensed users
Underutilised subscriptions
User activity
Potential optimisation opportunities

By combining licensing information with actual usage data, organisations can make more informed decisions about licence allocation and identify opportunities to reduce unnecessary expenditure.

For MSPs, licence optimisation provides a valuable service opportunity and tangible evidence of cost savings that can be presented during customer reviews.

From Monitoring to Operational Visibility

CIQ Cloud is designed to provide more than another collection of dashboards.

By bringing together information from across Microsoft 365, CIQ Cloud helps organisations understand relationships that can be difficult to see when services are managed independently.

For example, an administrator may need to understand:

Is a licensed user still active?
Can we recover unused license costs?
Does a privileged administrator have MFA enabled?
Who are our Global Administrators?
Are inactive guest accounts still able to access resources?
Who approved the guest account and when is it due for review
Is an unused user consuming expensive licences?
Are Teams and SharePoint resources still actively used?
Are devices associated with users compliant?
Has the organisation's security posture improved or deteriorated?

These questions often require information from multiple Microsoft services.

CIQ Cloud brings that information together to provide a broader view of the environment.

This is Operational Visibility: understanding not just whether individual services are available, but how your cloud environment is configured, secured, used and changing.

Built for Managed Service Providers

Managing Microsoft 365 becomes significantly more complex when you're responsible for dozens or hundreds of customer tenants.

CIQ Cloud's multi-tenant approach enables MSPs to gain visibility across their customer base from a common platform.

This helps service providers:

Identify customers requiring attention
Standardise monitoring
Improve service delivery
Demonstrate ongoing value
Identify security improvement opportunities
Find licence optimisation opportunities
Support customer governance
Produce executive and QBR reporting

CIQ Cloud helps MSPs move from reactive Microsoft 365 administration towards proactive cloud management.

Ideal for for Enterprise IT

For internal IT teams, CIQ Cloud provides a central view across Microsoft 365, cloud infrastructure and applications.

Benefits include:

Reduced administration overhead
Greater security visibility
Better identity governance
Improved licence utilisation
Faster identification of issues
Historical reporting
Improved compliance visibility
More informed decision-making

Instead of manually gathering information from multiple portals, teams can spend more time addressing the issues that matter.

See the Complete Picture

Microsoft provides powerful administration tools for managing individual Microsoft 365 services. CIQ Cloud complements these tools by providing a broader operational view across services, tenants and customers.

With CIQ Cloud, Microsoft 365 becomes part of a wider Operational Visibility platform that can also incorporate other cloud services, SaaS applications, DNS infrastructure, AI services and network environments.

The result is a clearer understanding of the technology your organisation, or your customers, depend upon.

Start Monitoring Microsoft 365 with CIQ Cloud

Microsoft 365 is too important to manage through isolated dashboards and occasional manual reviews.

CIQ Cloud brings identity, security, collaboration, devices, licensing and usage information together, giving IT teams the visibility they need to understand their Microsoft 365 environment and take action when it matters.

Explore the individual Microsoft 365 capabilities available within CIQ Cloud or sign-up for a free trial to see the platform in action.

Explore Microsoft 365 Features

Microsoft Entra ID
Microsoft Secure Score
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Intune
Microsoft Power BI
Microsoft 365 Licence Optimisation

Start your 14 day free trial of CIQ Cloud today

Frequently Asked Questions

What Microsoft 365 services can CIQ Cloud monitor?

CIQ Cloud provides monitoring and operational visibility across key Microsoft 365 services, including Microsoft Entra ID, Microsoft Secure Score, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Intune, CoPilot and Power BI.

CIQ Cloud also provides Microsoft 365 licence usage and optimisation insights.

Does CIQ Cloud replace the Microsoft 365 Admin Center?

No. CIQ Cloud complements Microsoft's native administration tools by bringing information from across Microsoft 365 into a unified monitoring and operational visibility platform. This helps IT teams identify issues, analyse trends and understand their wider Microsoft 365 environment without continually switching between multiple administration portals.

Can CIQ Cloud monitor multiple Microsoft 365 tenants?

Yes. CIQ Cloud is designed to support multi-tenant monitoring, making it particularly suitable for Managed Service Providers and organisations responsible for multiple Microsoft 365 environments. Teams can gain visibility across their managed tenants and identify customers or environments that require attention.

Can CIQ Cloud help improve Microsoft 365 security?

CIQ Cloud provides visibility into areas such as Microsoft Secure Score, Entra ID, MFA adoption, Conditional Access, privileged users, guest accounts and other security-related configurations. This helps organisations identify potential security gaps and prioritise areas for improvement.

You can also compare Tenant scores and contributing factors.

Does CIQ Cloud monitor Microsoft 365 licence usage?

Yes. CIQ Cloud combines Microsoft 365 licence information with usage insights to help identify inactive licensed users, underutilised subscriptions and potential opportunities for licence optimisation. This can help organisations make more informed licensing decisions and reduce unnecessary costs.

Can CIQ Cloud monitor Microsoft Teams, SharePoint and OneDrive usage?

Yes. CIQ Cloud provides analytics and operational visibility across Microsoft Teams, SharePoint Online and OneDrive for Business, helping organisations understand adoption, activity, storage, sharing and collaboration trends.

Is CIQ Cloud suitable for Managed Service Providers?

Yes. CIQ Cloud's multi-tenant capabilities are designed to help MSPs monitor multiple customer environments from a common platform. This can support proactive service delivery, security and compliance monitoring, licence optimisation and executive or Quarterly Business Review reporting.

How do I get started with Microsoft 365 monitoring in CIQ Cloud?

You can connect your Microsoft 365 environment to CIQ Cloud to begin bringing supported Microsoft 365 data into the platform. Contact the CIQ Cloud team or sign up for a trial to see the available monitoring capabilities and discuss the requirements for your environment.